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Basic Computer trouble shooting

Computers and passwords

  • Basic skills to improve your computer use (PC or Mac). Topics include keyboard shortcuts, mouse techniques, selecting text, and performing activities such as cut, copy and paste. Learn how to manage multiple windows and where to find answers to your computer-related questions.
  • How to change your eChart Manitoba passwords Quick Reference Guide.
  • How to access training on the Learning Management System (LMS) Quick Reference Guide.

Launching into eChart

Launching eChart from within an EMR

A function provided by a Manitoba Certified Electronic Medical Record (EMR) that is used to launch eChart Manitoba directly from within the EMR. This function passes eChart Manitoba user login credentials and patient context to the eChart application. This results in eChart users going directly into eChart and bypassing the Patient Search screen going directly into the patient file with a single click

How do I get a launch button to eChart in my EMR?

The eChart Manitoba Launch Button is now available in Manitoba Certified Electronic Medical Record (EMRs). Please contact your vendor for details on enabling this option. You may need to store your eChart userid and password in the EMR in order for the launch button to work. If this is the case, you will need to update the EMR when you change your eChart password every 90 days.

How do I launch eChart from within an EPR?

EPR eChart Tab Quick Reference Guide.

My launch button is not working in my EMR who should I call?

The eChart Manitoba Launch Button is a function provided by your Manitoba Certified Electronic Medical Record (EMR) system vendor. If you experience issues with the launch button please contact your regular EMR support.

Note: If printing is not working through EMR Launch that would be specific to the EMR vendor/site. Please follow up with your sites EMR vendor/IT.

What are the supported web browsers for eChart?

Microsoft Internet Explorer (IE) 10 (compatibility mode) and 11 (compatibility mode)

How do I ensure eChart functions properly within IE?

Web Browser Compatibility – eChart Manitoba

To ensure eChart functions properly within IE, you’ll need to update your “Trusted Sites” lists.

“Trusted Sites” list
The “Trusted Sites” list controls which websites IE considers “Trusted” and allows you to access them. In most cases you can use *.manitoba-ehealth.ca which provides a normal level of security. For sites that use an additional level of security, you will want to remove the *.manitoba-ehealth.ca and use a list of specific URLs (see below).

“Trusted Sites” list (normal security)
For the normal level of security, please ensure that *.manitoba-ehealth.ca is added in the “Trusted Sites” list of Internet Explorer.

To do this:

  1. While in IE 11, click on the white gear in the top right corner and Select “Internet options”
  2. On the Internet Options window -> Security tab, select the “Trusted sites” zone and click the sites button.
  3. Type *.manitoba-ehealth.ca in the “Add this website to the zone” field

“Trusted Sites” list (additional security)
To apply the additional security level for the “Trusted Sites” list, you will need to remove the *.manitoba-ehealth.ca and add the specific list of URLs below. This will ensure eChart and all Shared Health websites will remain accessible.

  • https://nam-ids.manitoba-ehealth.ca
  • https://echart.manitoba-ehealth.ca
  • https://echart-secure.manitoba-ehealth.ca
  • https://echart-secure.stg.manitoba-ehealth.ca
  • https://echart-pwv.manitoba-ehealth.ca
  • https://pwc.manitoba-ehealth.ca

To do this:

  1. While in IE 11, click on the white gear in the top right corner and Select “Internet options”
  2. On the Internet Options window -> Security tab, select the “Trusted sites” zone and click the sites button.
  3. Individually enter the list above into the “Add this website to the zone” field.